Order Processing:

  • Orders are processed within 1-2 business days after confirming the winner and receiving necessary information.
  • You will receive a confirmation email with details once your order has been processed.

Shipping Costs and Delivery Times:

  • UK Shipping: Free standard shipping within the UK, with an estimated delivery time of 3-7 business days.
  • International Shipping: Costs are calculated based on the destination. Delivery times vary:
    • Europe: 5-10 business days
    • Rest of the World: 10-15 business days
  • Please note that international orders may incur customs duties and taxes, which are the recipient's responsibility. Ensure you are aware of your country's customs policies.

Tracking and Communication:

  • A tracking number will be emailed to you once your prize has shipped. This allows you to monitor your delivery and estimate the arrival date.

Damages, Defects, and Issues:

  • If your prize arrives damaged, defective, or incorrect, please contact us within 7 days of receipt at hello@dealorchance.com. We may request photos of the damage or the return of the item. Based on the situation, we will either provide a replacement or an alternative solution.
  • Keep all packaging materials and damaged items as they may be needed for insurance claims.

Returns and Exchanges:

  • Prizes won through our platform are final and cannot be returned or exchanged unless there is a defect or damage caused during shipping. If an issue arises, please contact our support team immediately to discuss your options.

Customs and Duties:

  • For international orders, any customs duties, taxes, or fees imposed by your country’s authorities are your responsibility. We are not responsible for any delays caused by customs procedures or for covering these additional costs. It is recommended to check with your local customs office regarding any potential fees before your prize is shipped.

Legal Disclaimers:

  • By participating in our competitions and claiming a prize, you agree to comply with your local laws and regulations regarding prize winnings, including any reporting or tax obligations.
  • We reserve the right to modify, suspend, or terminate the shipping policy at any time without prior notice, but such changes will not affect any rights accrued by you prior to the changes.

Contact Information:

  • For any shipping-related inquiries or issues, please contact us at hello@dealorchance.com or use the live chat function on our website. We strive to respond to all inquiries within 24 hours.

Detailed and Legal Bank Transfer Details for Cash Prizes

Required Information for Bank Transfers:

To ensure secure and accurate processing of cash prizes, please provide the following details:

  • Full Name: Ensure the name matches the one registered with Deal or Chance and your bank account.
  • Bank Name: The financial institution where your account is held.
  • Account Number: The number associated with your bank account.
  • Sort Code (UK Accounts): A 6-digit code that identifies your bank and branch within the UK.
  • SWIFT/BIC Code (International Transfers): An international code used to identify your bank globally.
  • IBAN (International Transfers): The International Bank Account Number for cross-border transactions.

Processing Time:

  • Bank transfers will be processed within 3-5 business days after your prize claim has been verified and all necessary details have been provided. Transfer times may vary depending on your bank and country of residence.
  • You will receive an email notification once the transfer has been initiated.

Security and Privacy:

  • We take your privacy and security very seriously. All bank details provided are handled with the utmost confidentiality and are used solely for the purpose of processing your cash prize. We use encrypted communications to protect your information during transmission and storage.
  • We will never share your personal or financial information with third parties, except as required by law.

Important Legal Notes:

  • It is your responsibility to ensure that all bank details provided are accurate and match the registered account. Any discrepancies or errors may result in delays or non-payment. Deal or Chance is not liable for delays caused by incorrect information provided by the winner.
  • You are responsible for complying with your local tax laws regarding prize winnings. Deal or Chance does not withhold taxes on cash prizes and will not be responsible for any tax liabilities incurred by you.
  • We reserve the right to withhold or cancel the prize payment if we have reason to believe that the competition has been tampered with or that the information provided is fraudulent.

Contact Information:

  • If you have any questions or require assistance in providing your bank details, please contact our support team at hello@dealorchance.com or through the live chat feature on our website. We are here to help ensure a smooth and secure prize transfer process.